Slash Your Phone Bill in Half Now! Rip Out Your Phone Lines I hate the phone company. Reading my phone bill is like reading hieroglyphics. I thought that the break up of ma bell was suppose to make it easier for the consumer. We were suppose to get more choice. The choices seem to all be ... The Quick Fix - Interpersonal Skills Training We live in speedy times A call for good interpersonal skills development programmes We have fast foods, fast cars, fast CD players, fast faxes, fast e-mail. We have instant coffee, instant lottery winners, instant weight loss, instant hair growth. We ... What Does It Take To Be an Entrepreneur? It's a long word, entrepreneur, and it can be a bit intimidating, conjuring images of outgoing people who seem to always know where the next big thing in business is coming from. However, there are qualities to the entrepreneur that are in many of us, and ...
11 Moments of Truth
These moments come when a customer or client
1. Hears someone else praise you or your work.
2. Likes your physical presentation (appearance, voice, and smile).
3. Is touched intellectually and emotionally by what you say.
4. Recognizes you as a model of who or what the person would like to become.
5. Hears that you care.
6. Thinks he/she will be challenged and get what he/she needs from you.
7. Knows that your fee is above their budget and feels youre worth it.
8. Experiences that you are consistently excellent technically.
9. Is sure that his/her success and well-being are your priority.
10. Is able to reach you effortlessly.
11. Can count on you to treat his/her organization with unique needs.
2004 by Sandra Schrift. All rights reserved
--
Publishing Guidelines: You are welcome to
publish this article in its entirety, electronically, or in print fre*e of charge, as long as you include my full signature file for ezines, and my Web site address(http://www.schrift.com) in hyperlink for other sites. Please send a courtesy link or email where you publish to sandra@schrift.com Thank you.
Sandra Schrift 13 year speaker bureau owner and now career coach to emerging and veteran public speakers who want to "grow" a profitable speaking business. I also work with business professionals and organizations who want to master their presentations. To find out HOW TO MAKE IT AS A PROFESSIONAL SPEAKER, go to http://www.schrift.com/success_resources.htm Join my free bi-weekly Monday Morning Mindfulness ezine http://www.schrift.com/monday.htm
